Low Price Guarantee
We work hard with our suppliers to make sure that we are able to offer you the best price on their products. If you find a lower price on the web, please let us know so we can continue to offer the best pricing possible. If we can, we'll match the price.
 

 Shipping Policy
1 - We will make every effort to ship your order within 1 business day. Express, Overnight and Second Day orders are usually done first.
2 - Whenever possible, we will send you a tracking number you can use to find out when your product will be delivered.
3 - We do not refund shipping charges for any reason. If your shipment is delayed by the carrier and you are entitled to a refund, you will need to deal directly with the carrier. If necessary, we will help you make a claim.
4 - Some items are drop-shipped directly from the manufacturer. Their policies and ship times may differ.
 

Please note that the timing indicated is a guideline only. These times can vary depending on several factors, including adverse weather conditions, holidays or other unforeseen circumstances beyond our control. Packages do not require a delivery signature, and may be left at your door or with a neighbor if there is no answer at your residence, at the discretion of the UPS driver.

Items Not Received:
All items are shipped by a traceable method. This means that if you do receive your order, we can find out from the shipper where and when it was delivered. If you do not receive an item that UPS or the Post Office claims was delivered:

1 - Check with your neighbors. We have many cases where a neighbor has taken a package and forgotten to notify someone.

2 - If your package was left on your step and stolen, please file a police report. Send a copy of the report to your homeowners insurance company and the shipper. Your homeowners insurance may cover the cost of stolen items. If the shipper has a dishonest driver, this will alert them.

3 - If a complete investigation shows that we did not ship the package, we shipped it to the wrong address, or that we were at fault then we will re-ship it at our expense.

Note that if you signed a note for UPS or the Post Office saying they can leave packages at your door, then you also agreed not to hold them responsible if something is missing.

 

A Chargeback is when you contact your credit card company or payment processor and dispute a charge we have made to your card. Chargebacks are expensive for us to research and process and  ALWAYS UNNECESSARY. At Handicappedpets.com, we will ALWAYS work with you to resolve any issue.

You agree, as part of these terms and conditions, that in the event you wish to file a dispute:

1) to contact us and allow us to resolve the issue. If representatives are unavailable, you agree to leave a message referring to a "disputed charge" or email This e-mail address is being protected from spambots. You need JavaScript enabled to view it with 'disputed charge' in the subject. 

2) to give us up to 2 working days to return your call or message, although typically we will respond immediately. If you are not available we will leave a message or email you.

3) To give us up to 3 working days after we have spoken with you and you have explained the dispute to us, and provided any documentation we need to validate your dispute.

You further agree that if you file a dispute with your credit card company or payment processor before completing this process, you will pay 25% of the purchase price of the product, including shipping, to cover the time and resources we need to process your claim with the credit card company and that you will pay the fee regardless of the outcome of the investigation.

If, after speaking with you, we cannot resolve the issue to your satisfaction and you do institute a chargeback, you agree to pay the 25% processing fee if the credit card company does not rule in your favor.

 

 

---

 

We want to make your shopping experience excellent and, with the exception of the Walkin' Wheels dog wheelchair (which has some special conditions described below in the section marked Walkin' Wheels Warranty Return Policy), are glad to give full credit for products returned that are in like new, resellable condition. Obviously, you would not pay full price for an item with dog hair on it. We will offer you a full refund under these conditions:
 

Full Refund - Like New - To Qualify for a full refund, try garments on your pet over a tee shirt. Try boots on over a sock. Products that qualify for a full refund are ones that were tried on once, over a sock or tee shirt, didn't fit, were repackaged and returned in 14 days.

Partial Refund - Cleanable. The product was tried on once, but a tee shirt or sock was not used and there are a few hairs on it. If we feel that we can restore the product to "new" by cleaning it, you will be charged a 20%-50% restocking charge depending on the amount of cleaning & repacking necessary.
 

Partial Refund - Discountable. The product was tried on once and was slightly soiled or scratched. It is still in good condition, but is no longer new. If your return cannot be brought to 'new condition' we will offer you a refund and re-sell the product as used at a discount. The refund is usually between 25% and 75%.

No Refund - If the product has been used, soiled, our staff feels it's just too gross to clean, or is otherwise not resellable, we will consider donating the product to a shelter. If you specify, we will donate the product in your pet's name. Items ordered from other companies through HandicappedPets.com (Carts, Ramps, Steps, etc.) are warranteed through the manufacturer and cannot be returned to HandicappedPets.com.
 

Your Options - If you send a product back to us, you may specify that the product be returned to you if a refund is not available. You will be asked to pay shipping. If you decide to refuse the package we will need to charge you for the return shipping.
 

Items to be returned to manufacturer - Ramps, Custom Carts, Steps, and selected other items need to be returned directly to the manufacturer. Call us if you're not sure. If these items are accidentally returned to us, you will be charged shipping to the manufacturer or back to you.

 

Items with 15% Restocking Fee - All Pet Beds, Disposable Pet Diapers (Case Only), All Auto & Suv Seat Covers

Items that cannot be returned - Bottoms Up Leash (Rear End Support Leash) & Diapers (including Mr.Peepers Wraps & Fancy Pants) and any item that has been soiled cannot be returned.
 

---

 

Return Policy- Walkin' Wheels Dog Wheelchairs.

It is our intention that every Walkin’ Wheels user be happy with their wheelchair. If you experience problems, please call us. Often we can help with a simple adjustment. If you feel the cart is not for you, we can issue a RETURN MATERIALS AUTHORIZATION. Please note that carts returned without a return materials authorization will not receive credit.

 

RETURN MATERIALS AUTHORIZATION FORMS
Download and print the Return Authorization Forms:
Microsoft Word Format or Adobe Acrobat Format.
If necessary, you can get Adobe Acrobat Reader free here:

Also the rear harness cannot be returned for hygiene reasons. This rear harness is useful without the cart, as a lifting harness to help your dog walk. Our optional handles are useful for this.

RETURNED UNOPENED: If you return the cart to us, unopened, with a Return Materials Authorization we will refund 95% of the cost of the entire cart, less shipping charges.

REFUSED DELIVERY: Please do not refuse delivery as UPS charges us for this. If you refuse delivery, you are entitled to a 90% refund, plus shipping charges.

RETURNED WITHIN 14 DAYS: If you try the cart and it does not work for your pet because of the design or fit, call us within 14 days. If we can’t correct it, we will issue you a return materials authorization and refund you up to 80% of the cart’s cost (less harness & shipping). If refurbishing is needed due to scratches or wear, this will reduce your refund.

WITHIN 1 YEAR. The cart is warranted for one year against defects in workmanship (with the exception of normal wear and tear of the harness and wheels). If something breaks, please let us know and we will repair or replace the cart (at our option). You are responsible for all shipping charges.

 

 

End of Walkin Wheels Warranty Return Policy

---

 

Payment may be made by credit card where the credit card companies will guarantee security. In some cases, trade references or a bank check with funds drawn on a US bank may be required.

We'll gladly ship anywhere on the planet. You will be responsible, though, for shipping and handling charges. The shipping calculator on our shopping cart does not always accurately calculate for International shipping. Email us for a quote on international shipping or get the rate yourself at www.usps.com (post office site) or www.ups.com (UPS site). Our zip code is 03031. Our handling charge for international orders is $15.00.
IMPORTANT: Many countries charge taxes, duties, and import fees. You are responsible, and agree to find out if any additional charges apply and pay for all of these charges.

 

Photographs:

 

The following is under “Contact:”

Contact Information:

 

HandicappedPets.com
10 Northern Blvd., #7
Amherst, NH 03031
Phone: (603) 577-8854 or (888) 811-PETS
Fax (603) 584-9349